Thank you for shopping with DOT AAT. We are committed to delivering your orders quickly and safely.

1. Order Processing

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Standard Delivery (Pakistan): 3–7 business days
• Delivery times may vary depending on your location and courier service.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and order size. We may offer free shipping on selected promotions or minimum order values.

4. Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available), so you can monitor your delivery status.

5. Delivery Delays

While we strive to deliver your order on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service issues

DOT AAT is not responsible for delays caused by third-party courier companies.

6. Incorrect Address

Please ensure that your shipping address is accurate and complete. DOT AAT is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Failed Delivery

If delivery is unsuccessful due to customer unavailability or incorrect details, the courier may attempt redelivery. Additional charges may apply.

8. Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us immediately. We will assist you in resolving the issue as quickly as possible.

9. Contact Information

For any shipping-related inquiries, please contact us:

Email: dotaat3@gmail.com
Phone: 03063937573